When every minute counts, we move fast
Standing water doesn't just damage floors and drywall - within hours it wicks into walls and subfloors, and within a day or two it can start growing mold. That's why speed matters. The moment you call, we dispatch a certified team to your San Jose property, locate the source, and begin removing water immediately. The faster we start, the more of your home or business we can save - and the lower the final cost of the claim.
Common causes of water damage we handle
- Burst or leaking pipes - including failures during winter cold snaps (see our burst pipe response).
- Appliance failures - water heaters, washing machines, dishwashers, and refrigerator lines.
- Storm & rain flooding - atmospheric-river storms, roof leaks, and groundwater intrusion common across the South Bay.
- Plumbing & slab leaks - hidden leaks under foundations in older San Jose homes.
- Sewage backups - contaminated water requiring special handling (see sewage cleanup).
Our water damage restoration process
- Inspection & assessment - We identify the water source, category, and full extent of damage using moisture meters and thermal imaging - free of charge.
- Water extraction - Industrial pumps and extractors remove standing water fast.
- Drying & dehumidification - Air movers and commercial dehumidifiers dry the structure to the bone, guided by our Applied Structural Drying (ASD) training so moisture doesn't hide in walls and subfloors.
- Cleaning & sanitizing - We clean, disinfect, and deodorize affected materials.
- Restoration - We repair and restore your property to its pre-loss condition.
Why trust your water damage to US Creative Restoration
Our technicians are IICRC-certified in Water Damage Restoration (WRT) and Applied Structural Drying (ASD) - the exact credentials this work demands. We're locally owned, available 24/7, on-site in 45 minutes, and we work directly with your insurance company to make the claim as smooth as possible. Both residential and commercial properties.
We handle the insurance side
Water damage claims are stressful. We photograph and document everything to industry standards, communicate directly with your adjuster, and help you understand your coverage - so your focus stays on getting back to normal. Learn more about how we handle insurance claims.
Frequently asked questions
What should I do first?
If it's safe, stop the water source (shut off the main) and call us at (408) 639-5349. Avoid using electrical items in wet areas. We'll guide you on the phone.
How much does water damage restoration cost?
It depends on the size of the affected area, the category of water, and how long it sat. We provide a free inspection and a clear estimate before any work begins, and we bill insurance directly where applicable.
Does insurance cover water damage?
Sudden, accidental water damage (like a burst pipe) is typically covered; gradual leaks and flooding may have different rules. We help you document the loss to support your claim.
How long does it take?
Drying usually takes 3-5 days; full restoration depends on the damage. We give you a timeline up front.
Will my floors and drywall need to be replaced?
Not always - fast professional drying often saves materials that would otherwise be torn out. We assess what can be saved.